Senior CRM Administrator

Job description

Senior CRM Administrator

London

£30 – 35K, depending on experience

 

Law Business Research are an award-winning global provider of legal content, business intelligence for the legal and intellectual property markets. We create essential and unique information for our subscribers, who are drawn from over 100 countries around the world, via our global brands.  With a strong platform for international growth, and a reputation for creating outstanding content, we can offer individuals an intellectually stimulating work environment that puts global legal issues at the heart of our business.

 

We are looking for a Senior CRM Administrator to join the Data Team. Working in a small team, you would be supporting the CRM users across the business. As the CRM Ambassador, you would ensure user adoption as well as assisting in the implementation of system advancements. You would be responsible for understanding the user experience and processes in the system and testing of functionality.

 

What you would be doing:

  • Provide excellent customer service making sure all queries and issues are dealt with in a timely fashion and to a high standard
  • Setting up new licenses, manage permissions and capabilities in line with the data governance policy
  • Setting up new fields, entities, form layouts and picklists to ensure all the business needs are met
  • Create imports and exports
  • Create and share CRM reports/dashboards/custom views to support pipeline management, customer engagement, forecasting, ROI, performance metrics etc
  • Fulfil the training needs of different teams across the business to maximize effective CRM usage and user adoption, as well as provide detailed usage documentation to ensure that the teams have access to up to date training materials
  • Work across the business to capture requirements, understand how the CRM integrates with other systems
  • Ensure data integrity in the CRM
  • Work with the external CRM support team to fix any issues that can’t be handled internally
  • Help with the data migration project

Requirements

What we are looking for:

  • Experience with CRM systems, ideally Workbooks
  • Advances Excel and SQL skills would be an advantage
  • Experience of training staff
  • Experience in business requirements gathering
  • Experience with marketing automation platforms and preference centres would be an advantage
  • Analytical mindset
  • Solid organisational skills

In return we can offer you a rewarding career with personal and professional development in addition to a competitive salary with an excellent benefits package that includes:

  • 25 days holiday
  • Private healthcare
  • Cycle to Work scheme
  • Season ticket loan
  • Gym membership

To apply, please send your CV and cover letter explaining why you are suitable for this role via the link below. We look forward to receiving your application.

We support a diverse workforce and inclusive workplace, and welcome applications from different backgrounds.