Relationship Manager

Job description

Relationship Manager  

£30,000 - £35,000 DoE

This is an exciting opportunity for a proactive and enthusiastic candidate to take responsibility for the account management, renewal, upselling and engagement activities for key subscription accounts. You will help develop our understanding of the needs of this important client sector, as well as strengthen LBR’s business relationship with the organisations. Given our international client base, travel may be expected. 

What you will do:

Renewals, Upselling & Cross-selling

  • Understand key account needs for renewals process
  • Prepare bespoke pricing and communications for key account renewals
  • Optimise renewal period for upselling opportunities
  • Identify and create opportunities to promote and sell new and existing LBR products to key accounts
  • Oversee account set-up, invoicing and payment process
  • Sell new workflow tools to key accounts

Engagement

  • Provide optimum service at all times, ensuring access and briefing set-up and offer on-boarding sessions 
  • Work with knowledge management teams at subscribing organisations to develop training materials for key accounts internal resources
  • Develop bespoke quarterly content updates for key subscriber stakeholder groups
  • Monitor account usage, identifying areas where usage is low and developing appreciation of all areas of product and provide bespoke usage reports to knowledge management teams


Strategic relationship development 

  • Build and maintain organisation map of key accounts, tracking subscription history and profiling the needs of key users and decision makers
  • Monitor key account firm news and updates, being alert for new opportunities 
  • Obtain testimonials and permission for logo use for promotional purposes
  • Run beta testing sessions for new product developments and verticals, to obtain valuable feedback
  • Conduct regular client meetings with key account firms to strengthen relationship

Reporting & CRM

  • Produce monthly reports relating developments and current status of key accounts 
  • Monitor effects of engagement and partnership activity, reporting on outcomes and considering future improvements
  • Record meeting feedback in a systematic way with action points, creating a profile of each account, as well as adding to wider customer feedback database
  • Manage CRM records for key accounts, ensuring accurate information and development of profiles


Requirements

What we are looking for:

  • 2-3 years’ experience in a professional account management or marketing role, ideally in B2B
  • 2:2 degree or higher
  • Experience using Google Analytics
  • Excellent communication skills
  • Email marketing, including automation, experience Confident customer service skills